Senior Director, Client Service Executive

This role serves as the white-glove support leader for the company's largest institutional clients, acting as the primary escalation point and relationship anchor to ensure seamless onboarding and exceptional service delivery. The position requires deep banking operations knowledge and executive-level interpersonal skills to manage complex client relationships, resolve escalations, and drive continuous service improvement. The ideal candidate will oversee SLA governance, coordinate cross-functional internal teams, and mentor junior staff to maintain high standards of client satisfaction.