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Senior Director Client Services at Everise - ApplyBlast

Senior Director Client Services

Everise

3 months ago

4.5 on Glassdoor

Alabama

Hybrid

Full Time

Senior

0 applicants

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About this role

A Senior Director of Client Services leads high-profile client relationships, ensuring strategic alignment, operational excellence, and sustainable growth across global accounts. The role involves overseeing financial performance, managing cross-functional partnerships, and directing high-performing teams within the BPO and outsourcing industry. Particular focus is placed on maintaining delivery commitments and expanding revenue within regulated sectors like healthcare.

Responsibilities

Drive client satisfaction, retention, and expansion through strategic account leadership
Oversee financial performance, budgeting, and forecasting for client accounts
Lead and manage high-performing teams including coaching and succession planning
Ensure consistent execution of client deliverables and service standards
Develop and execute account plans focused on revenue growth and partnership value

Skills

Qualifications

5+ years of Client Services experience3+ years in a Director or Senior Director capacityExperience in the BPO or outsourcing industryProven leadership and people management experienceStrong financial acumen with budgeting and forecasting ownership