Senior Director, Customer Enablement

The Senior Director of Customer Enablement is a strategic executive role responsible for championing the customer perspective and delivering a best-in-class customer experience across Link's enterprise-wide industrial real estate portfolio. This position designs and implements enterprise-wide strategies for a consistent customer experience, maps and refines the customer journey, and oversees enablement programs and training. The role also supports the scaling of customer experience and intelligence through digital tools and platforms while fostering a cohesive company culture.