Senior Director, Customer Excellence
PAI(2 months ago)
About this role
The Sr. Director of Customer Operational Excellence provides enterprise-level strategic leadership and operational oversight for Brink’s Customer Operations, guiding multiple Directors, Managers, and Customer Care associates serving large financial institutions. This role is key in shaping customer experience strategy and driving the transformation of service delivery to consistently meet and exceed customer expectations.
Required Skills
- Strategic Leadership
- Customer Experience
- Cross-Functional Collaboration
- Data-Driven Decision-Making
- Continuous Improvement
Qualifications
- Bachelor’s degree or higher
- 15+ years of professional experience
- 7+ years in customer experience within logistics or banking
About PAI
gopai.comOutsource your ATM estate; optimize performance, enhance security and drive strategic growth – all while protecting your brand’s reputation.
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