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Senior Director, Customer Operations at Jellyvision - ApplyBlast

Senior Director, Customer Operations

Jellyvision

2 months ago

3.5 on Glassdoor

Remote

Full Time

Director

64 applicants

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About this role

The Senior Director of Customer Operations will lead a team of directors and their staff to design, scale, and deliver implementation and support services for Jellyvision's ALEX product suite, including new offerings like ALEX Home and a benefits administration platform. This remote role focuses on building scalable processes, managing capacity, and fostering cross‑functional partnerships to ensure consistent, high‑quality customer experiences.

Responsibilities

Lead directors and implementation teams across product lines
Develop scalable systems and processes for customer implementations
Manage implementation capacity and partner with vendors

Skills

About Jellyvision

jellyvision.com

Headquarters

Chicago, Illinois, United States

Company Size

201-500 employees

Founded

2001

View Profile

Jellyvision builds conversational benefits and HR guidance tools—best known for its ALEX digital assistant—that help employers simplify open enrollment and benefits decision-making for employees. Their platform delivers personalized, interactive guidance and enrollment workflows that boost engagement, reduce call-center volume, and improve benefits choices. Designed for HR teams and large employers, Jellyvision integrates with benefits administration systems and provides analytics to measure impact and drive better outcomes.