Senior Director, Customer Strategy and Operations

Decagon(9 days ago)

San Francisco, CAOnsiteFull TimeSenior$270,000 - $350,000APM & Post Sales Operations

About this role

Decagon is a conversational AI platform that helps brands deliver personalized customer experiences across various channels. It works with leading enterprises to deploy AI agents for faster resolutions, richer conversations, and deeper customer relationships. The company values innovation, velocity, and operational excellence as it scales rapidly.

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Required Skills

Strategy
Operations
Customer Success
SaaS
Cross-functional Leadership
Process Improvement
Forecasting
Deployment
Scaling
B2B

About Decagon

decagon.ai

Decagon is a leading provider of conversational AI solutions designed specifically for enhancing customer experience in enterprise environments. The platform enables businesses to create, optimize, and scale AI agents that deliver seamless interactions across various channels, such as chat, voice, and email. With its focus on rapid deployment, easy integration, and advanced analytics, Decagon provides organizations with the tools to transform their customer service operations and drive measurable improvements in engagement and satisfaction.

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