Senior Director, Customer Success

The Senior Director, Customer Success is a strategic leader responsible for driving customer value, portfolio retention, and long-term growth across a portfolio of enterprise retail customers. This role provides leadership and operational oversight for a team of Customer Success Directors, Managers, and Price Strategists, ensuring consistent execution of customer strategy, renewal management, and value realization across the region. The Senior Director partners closely with Sales, Product, Science, and Executive Leadership to align customer outcomes with Revionics’ AI-driven pricing, promotions, and markdown optimization solutions.