Q2

Senior Director, Customer Support

Q2

8 days ago
Austin, TX
Hybrid
Full Time
Senior
0 applicants
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Q2
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About this role

A Senior Director of Technical Customer Support at Q2 leads the transformation of the global Customer Support organization, focusing on scaling a predictable, pod-based support model with AI-augmented workflows and improving customer experience outcomes through disciplined systems and operational excellence.

Skills

Qualifications

Bachelor’s degree in a relevant field with 15+ years of related experience12+ years of progressive leadership experience in technical customer supportProven success modernizing and scaling support organizationsDemonstrated systems-thinking mindsetStrong track record operationalizing AI, automation, or advanced tooling
Q2

About Q2

q2.com

Q2 creates simple, smart, end-to-end banking and lending experiences that make you an indispensable partner on your customers’ financial journeys

About Q2

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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