Senior Director, Customer Support

The Senior Director of Customer & Application Support leads a high-impact function ensuring clinicians, care teams, and health system partners receive fast, reliable, and expert support for an AI-driven clinical platform. This role is critical to driving adoption, trust, and measurable clinical outcomes by ensuring the product, data, and workflows perform effectively in real-world care environments. The position serves as a technical liaison for client integrations and oversees application support while partnering with Customer Experience leadership.