Senior Director, EMEA Customer Success

Domino Data Lab(1 month ago)

HybridFull TimeDirector$146,616 - $195,146 (estimated)Customer Success

About this role

Udemy is hiring a Senior Director, EMEA Customer Success to define and lead the Customer Success strategy across the EMEA region. This high-impact role focuses on driving customer value through retention, expansion, and product adoption while representing the voice of the customer within the company. The position offers the opportunity to shape and lead a regional team and collaborate with global leadership to deliver measurable outcomes for customers.

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Required Skills

Strategy Development
Team Leadership
Stakeholder Management
Customer Retention
Relationship Building
Process Optimization
Sales Alignment
Voice Of Customer
Enterprise SaaS
Change Management

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About Domino Data Lab

careerpuck.com

Puck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.