Senior Director, Enterprise Performance and Operations

The Senior Director, Enterprise Performance and Operations is a strategic executive leader responsible for defining and advancing the overall performance strategy for enterprise claims operations. This role establishes the vision, governance, metrics, and reporting cadence required to improve claims accuracy, operational performance, process consistency, and cost efficiency across the enterprise. The Senior Director partners with claims leaders, state account teams, product, technology, analytics, and other business stakeholders to translate performance insights into scalable operational improvements.