Senior Director, Enterprise Response & Resolution

The Senior Director, Enterprise Response & Resolution leads an enterprise capability to identify, prioritize, and resolve material business issues, executive escalations, and organizational emergencies. This role establishes a consistent operating model for issue resolution and emergency management, ensuring clear ownership, timely decision-making, and coordinated execution across all business functions. The position serves as the central point of coordination for complex cross-organizational issues and builds the business owner for the enterprise issue-resolution workflow and supporting technology.