Senior Director, Global Consumer Afairs

The Senior Director, Global Consumer Affairs provides executive leadership for the worldwide Consumer Affairs organization, transforming consumer care into a catalyst for brand loyalty and strategic innovation. This role establishes a forward-thinking vision that leverages AI and data analytics to deliver actionable consumer intelligence while ensuring global regulatory compliance and brand risk mitigation. The position involves architecting omnichannel strategies, amplifying consumer advocacy, and managing talent transformation to evolve contact center representatives into consumer advocates.