Senior Director, Mexico Retail Operations & Customer Service Analytics

SharkNinja

2 months ago

2.8 on Glassdoor

Mexico City, Mexico

Onsite

Full Time

Director

1 applicant

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About this role

The Senior Director, Mexico Retail Operations & Customer Service Analytics is a senior leadership role based in Mexico City responsible for driving operational excellence across Mexico and influencing broader LATAM initiatives. The role focuses on shaping strategy, analytics, and reporting standards to support growth and cross-regional alignment and reports to the SVP, Global Operations. This position offers the opportunity to lead teams and scale retail operations across LATAM and North America.

Skills

Qualifications

Bachelor’s Degree in Business Administration, Operations Management, or Related FieldMBA Preferred

About SharkNinja

sharkninja.com

SharkNinja (brands Shark and Ninja) designs and sells innovative small home appliances and cleaning solutions—most notably vacuums, floor cleaners, kitchen appliances (blenders, air fryers, cookers), and personal care/beauty devices—built to make everyday life easier. The company focuses on performance-driven engineering, practical features, and user-friendly design to deliver better cleaning and cooking results. SharkNinja sells through its direct online store and major retail partners worldwide and supports products with warranties and customer service. Consumers choose SharkNinja for reliable, tech-forward appliances that prioritize convenience and value.