Senior Dispatcher

About this role

Responsibilities

• Coordinate daily operations of the courier group to ensure timely delivery and receipt of parcels, meeting Depot KPIs and maintaining the highest customer service standards.
• Supervise the accurate and timely settlement of parcels, documentation, property, and cash handled by couriers.
• Manage courier route efficiency dynamically to ensure the Depot meets cost KPIs while optimizing performance.
• Motivate and develop the courier team to maintain high standards and ensure the quality of services provided by Allegro.
• Acquire carriers and couriers to ensure adequate staffing levels for both current and forecasted parcel volumes.