Senior Disputes Operations Analyst

The Senior Disputes Operations Analyst serves as a subject matter expert managing the end-to-end lifecycle of complex client dispute claims across debit cards, credit cards, and non-debit transactions. This role involves filing dispute claims with external vendors, conducting thorough investigations, and maintaining strict adherence to internal service-level agreements. The position also includes handling formal appeals for denied claims, managing escalations from Customer Service, and providing guidance to peer analysts.