Senior Engineer, Contact Centre Platform

The Senior Engineer, Contact Centre Platform will design, engineer, and implement critical contact centre platforms and application services in a cloud-native environment. This role leverages strong DevOps, AWS Cloud, and coding skills to support a large-scale migration from an on-premises platform to a cloud-native Contact Centre as a Service. The position involves validating technical designs, building secure and scalable components, and supporting CI/CD pipelines and code quality reviews. Additionally, the role includes preparing support documentation, training operations teams, and driving continuous improvement while staying current with emerging technologies.