Senior Engineer MS - Voice Support
NTT DATA,(2 months ago)
About this role
A Cross Technology Managed Services Engineer (L2) at NTT DATA supports clients' IT infrastructure by ensuring service continuity and operational stability across multiple technologies. The role emphasizes proactive monitoring, incident identification, and collaboration with internal teams and clients to maintain high service quality and satisfaction. It operates within NTT DATA's global managed services organization focused on innovation and client impact.
Required Skills
- Managed Services
- Incident Management
- Monitoring
- ServiceNow
- ITIL
- Change Management
- Automation
- Disaster Recovery
- Vendor Management
- Communication
Qualifications
- Bachelor's Degree in IT/Computing
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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