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EXL
This role provides advanced technical expertise for complex Genesys Cloud CX issues, leading root-cause analysis and driving platform stability. The position involves resolving escalated incidents, designing complex platform changes, and acting as a technical escalation point for L2 support. It also focuses on applying SRE principles to improve platform reliability and reduce operational toil through automation.
Headquarters
New York, New York, United States
Company Size
10001+ employees
Founded
1999
EXL (formerly EXL Service) is a global analytics and digital transformation firm that helps enterprises harness data, AI, and domain expertise to drive growth and operational improvement. It combines advanced analytics, machine learning and generative AI with industry-specific platforms and managed services to modernize operations across insurance, healthcare, banking, utilities and other sectors. EXL’s offerings include consulting, cloud and data engineering, automation, managed analytics and business process operations to reduce costs, manage risk and enhance customer experience. Organizations partner with EXL for its data-driven approach, industry depth and end-to-end delivery at scale.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for EXL.
EXL didn’t post a salary, so this is our estimate from similar listings.
Senior Technical Engineer - Genesys Cloud CX
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Senior Technical Engineer - Genesys Cloud CX
oraclecloudinfrastructure
Senior Technical Engineer - Genesys Cloud CX
oraclecloudinfrastructure