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Senior Engineering Manager - Customer Agent at Klaviyo - ApplyBlast

Senior Engineering Manager - Customer Agent

Klaviyo

3 months ago

3.3 on Glassdoor

Boston, MA

Onsite

Full Time

Senior

0 applicants

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About this role

A Senior Engineering Manager at Klaviyo leads the team building Customer Agent, an AI-native conversational system that enables brands to interact with customers at scale. The role involves setting technical direction, managing managers and engineers, and driving foundational architectural decisions for a highly extensible platform. This position requires a leader who can engage deeply with complex AI problems while shaping the future of conversational engagement.

Responsibilities

Lead and manage a team of managers, leads, and engineers
Define technical direction and architectural decisions for AI systems
Collaborate with cross-functional leaders to set priorities and roadmaps
Drive recruiting, performance development, and engineering processes
Mentor team members and provide technical guidance on complex problems

Skills

Qualifications

10+ years of software engineering experience5+ years of engineering management experienceExperience managing managers or multiple teams

About Klaviyo

klaviyo.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.