Senior Enquiry Officer

The Senior Enquiry Officer serves as the first point of contact for early childhood education and care service providers and stakeholders, delivering accurate and timely responses to complex enquiries via written, telephone, and email channels. This role supports other officers in providing consistent, high-quality advice and customer service to ensure positive and safe outcomes for children. The position involves interpreting and applying legislation and policies while maintaining a strong focus on customer service in a fast-paced environment.