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Senior Enterprise Platform Support Engineer – AI & Cloud at FIS - ApplyBlast

Senior Enterprise Platform Support Engineer – AI & Cloud

FIS

3 months ago

3.5 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Enterprise Platform Support Engineer will provide hands‑on, customer‑facing support for an AI‑enabled banking platform, diagnosing and resolving complex production issues across application, platform, and infrastructure layers. The role involves real‑time incident response, root‑cause analysis using observability data and AI‑driven insights, and collaboration with engineering and product teams to improve reliability.

Responsibilities

Investigate and resolve complex production issues across application, platform, and infrastructure layers
Engage directly with enterprise customers to diagnose and resolve incidents in real time
Collaborate with engineering and product teams to drive long‑term reliability improvements