Senior Escalations Engineer

Hewlett Packard Enterprise(1 month ago)

Bangalore, Karnataka, IndiaOnsiteFull TimeSenior$92,326 - $125,794 (estimated)Engineering

About this role

Senior Escalations Engineer at HPE Aruba responsible for managing high-severity customer escalations and driving issues to resolution by partnering with engineering, product management, TAC, and sales. The role focuses on assessing business impact, coordinating cross-functional resources, and communicating status to stakeholders while promoting best practices for cloud and networking solutions. The position is primarily onsite at an HPE office.

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Required Skills

Escalation Management
Root Cause Analysis
Cloud Computing
Network Troubleshooting
Stakeholder Engagement
Crisis Management
Problem Solving
Python
Java
Golang

+4 more

Qualifications

BS in Computer Science or Engineering
MS in Computer Science or Engineering
AWS Certification (preferred)

About Hewlett Packard Enterprise

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