Hong Leong Bank Berhad

Senior Executive - Alternative Channels (E-Services)

Hong Leong Bank Berhad(1 month ago)

OnsiteFull TimeSenior$109,137 - $147,731 (estimated)Alternative Channels (E-Services)
Apply Now

About this role

A Senior Executive at Hong Leong Bank manages and resolves customer inquiries across the bank’s online channels, ensuring e-service interactions are handled with precision and a customer-first mindset. The role reports to the Manager of Alternative Channels (E-Services) and focuses on maintaining high standards of professional digital correspondence. The incumbent also identifies service gaps and advocates process improvements to elevate the overall digital banking experience.

View Original Listing

Required Skills

  • Customer Service
  • Email Management
  • Written Communication
  • Troubleshooting
  • Complaint Resolution
  • Process Improvement
  • Case Follow-Up
  • Operational Processes
  • Accountability
  • Attention To Detail

Qualifications

  • Bachelor's Degree in Any Discipline
Hong Leong Bank Berhad

About Hong Leong Bank Berhad

hlb.com.my

Hong Leong Bank Malaysia offers a host of personal financing products and services ranging from loans, credit cards, online banking, mobile banking and more. All designed to cater for the different needs and lifestyles of the customers.

View more jobs at Hong Leong Bank Berhad

ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

© All Rights Reserved. ApplyBlast.com