Senior Executive - Alternative Channels (E-Services)

Hong Leong Bank Berhad(1 month ago)

OnsiteFull TimeSenior$109,137 - $147,731 (estimated)Alternative Channels (E-Services)

About this role

A Senior Executive at Hong Leong Bank manages and resolves customer inquiries across the bank’s online channels, ensuring e-service interactions are handled with precision and a customer-first mindset. The role reports to the Manager of Alternative Channels (E-Services) and focuses on maintaining high standards of professional digital correspondence. The incumbent also identifies service gaps and advocates process improvements to elevate the overall digital banking experience.

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Required Skills

Customer Service
Email Management
Written Communication
Troubleshooting
Complaint Resolution
Process Improvement
Case Follow-Up
Operational Processes
Accountability
Attention To Detail

Qualifications

Bachelor's Degree in Any Discipline

About Hong Leong Bank Berhad

hlb.com.my

Hong Leong Bank Malaysia offers a host of personal financing products and services ranging from loans, credit cards, online banking, mobile banking and more. All designed to cater for the different needs and lifestyles of the customers.

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