Senior Executive, IT User Support

The Senior Executive, IT User Support role provides Level-2 technical support for IT infrastructure, end-user systems, and shopfloor IT operations within a regulated pharmaceutical environment. The position manages user access lifecycles, supports laboratory and production computerized systems, and ensures compliance with GxP, GMP, and cybersecurity standards. The role involves coordinating with cross-functional teams to resolve technical issues, maintain system validation, and support internal and external audits.