Senior Field Services Engineering Support Specialist

The Senior Field Services Engineering Support Specialist provides remote technical support and deep-level troubleshooting for S&C's Protection and Automation products, primarily serving as a Tier 3 escalation point for field service teams and customers. This role involves diagnosing medium voltage equipment issues via phone, video, and email, while collaborating with cross-functional teams to resolve recurring problems and recommend improvements. The position requires strong analytical skills and the ability to interpret technical diagrams to ensure reliable power grid solutions.