Senior Full Stack Engineer - Conversation Intelligence
Cresta(11 hours ago)
About this role
Cresta is revolutionizing contact center operations by leveraging AI to provide insights, automate processes, and improve customer interactions. The company focuses on transforming conversational data into actionable intelligence to enhance agent performance and customer experience.
Required Skills
- React
- TypeScript
- Python
- APIs
- Postgres
- ClickHouse
- Elasticsearch
- Microservices
- UI Design
- Data Modeling
About Cresta
cresta.comCresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.
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