Senior Global Service Desk Associate
Apria(1 year ago)
IndiaOnsiteFull TimeSenior$108,666 - $147,446 (estimated)Information Technology
Apply NowAbout this role
Owens & Minor is seeking a Senior Service Desk Associate to support its Global Service Desk within Infrastructure Managed Services. The role serves as a primary point of contact for end-user IT support and also acts as an escalation point within the service desk team. This is part of a large, global healthcare-focused organization supporting operations across multiple locations and time zones.
Required Skills
- Service Desk Support
- Incident Management
- ServiceNow
- Troubleshooting
- Remote Support
- Customer Service
- SLA Management
- Escalation Handling
- Knowledge Base
- Process Documentation
+5 more
Qualifications
- High School Diploma
- CompTIA A+
- CompTIA Network+
- ITIL
- Associate Degree
- Bachelor's Degree
About Apria
apria.comApria is a leading US provider of home medical equipment delivery and clinical support, with services for COPD, sleep apnea, wound therapy, and more.
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