Senior Guest Relations

V.Ships Leisure is seeking a Senior Guest Relations professional to manage receptionist and concierge teams, ensuring elegant and proactive guest interactions on Orient Express Sailing Yachts Corinthian. The role involves resolving guest matters, overseeing embarkation and disembarkation protocols, and maintaining guest satisfaction through effective communication and problem-solving. This position requires strong leadership, empathy, and decision-making skills to handle complex scenarios and support the hotel department's operations.