Senior Help Desk Analyst

Julius Silvert is seeking a Senior Help Desk Analyst to lead day-to-day IT support operations in Philadelphia, PA. This role serves as the primary escalation point for resolving complex hardware, software, and network issues while managing the IT ticketing system to ensure zero downtime for office and warehouse staff. The position requires expertise in Windows OS, Microsoft 365, and Active Directory to maintain seamless technology operations for a specialty food distributor.