Senior Help Desk Engineer

As a Help Desk IT Support Engineer, you will serve as the primary escalation point for Level 1 and Level 2 issues, providing technical assistance to employees across the financial services industry via phone, email, and in-person. The role involves administering Microsoft 365 services, managing identity and access through Active Directory and Microsoft Entra ID, and lifecycle-managing desktops and mobile devices using tools like Intune and Autopilot. You will also conduct root cause analysis, implement automation solutions, and maintain accurate IT asset records to ensure a productive operating environment.