Senior Help Desk Technician

The Senior Help Desk Technician provides second-level technical support to users both on-site and remotely, managing assistance requests through ITSM platforms while adhering to SLAs. The role involves installing, configuring, and maintaining workstations, operating systems, and enterprise applications, as well as managing user permissions and endpoint security. This position requires strong problem-solving skills and autonomy to support IT infrastructure and ensure seamless workplace operations.