Senior ICT Servicedeskmedewerker

As a Senior ICT Servicedeskmedewerker at DUO, you serve as the primary point of contact for colleagues' ICT-related questions, requests, and disruptions, ensuring they can continue their work efficiently. You resolve first- and second-line incidents, escalate complex issues to the appropriate specialist teams, and monitor progress until resolution. Additionally, you identify recurring problems and trends to propose service improvements and contribute to ongoing projects within the ICT service desk.