Senior Implementation Advisor

Higher Logic(1 month ago)

HybridFull TimeSenior$128,610 - $172,570 (estimated)Professional Services

About this role

The Senior Implementation Advisor drives the implementation and deployment of Higher Logic’s private white-label community software and serves as the primary point of contact for assigned customers. The role focuses on achieving high customer satisfaction through excellent service, efficient implementations, and deep product knowledge. The advisor also acts as a senior resource for the implementation team, supporting training, process improvements, and escalation management.

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Required Skills

Project Management
Implementation
Communication
Training
Customer Success
Product Knowledge
Technical Support
Documentation
Escalation
Process Improvement

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About Higher Logic

higherlogic.com

Higher Logic is a SaaS provider of online community and member engagement software that helps organizations bring people, knowledge, and ideas together. Its platform combines community spaces, knowledge sharing, events and automated engagement tools to drive conversations, retention, and measurable outcomes. The product integrates with existing systems and provides analytics, moderation, and segmentation to help organizations grow and manage active, supportive networks. Customers in associations, nonprofits, and customer-focused businesses use Higher Logic to build tailored community experiences that boost engagement and advocacy.