Senior Infrastructure Solutions Engineering (AI & Automation)

This role leads a major transformation initiative focused on automating Level 1 support operations through conversational AI, intelligent workflows, and enterprise-scale integrations. The successful candidate will define, build, and scale AI-driven solutions that support infrastructure services across multiple channels, including ticketing systems, call centers, and chatbots. The position requires a hands-on engineering leader with deep technical expertise in Java, Spring Boot, Python, and AI technologies to drive large-scale transformation programs.