Senior IT Analyst (Tier 3 Service Desk)
Alpha Hawaii
About this role
The Senior IT Analyst (Tier 3 Service Desk) is the final escalation point for complex IT issues, ensuring systems are reliable, auditable, and secure while supporting executive leadership. The role operates at the intersection of technology, compliance, automation, and people, partnering with system administrators and security teams to build scalable operational controls. The position emphasizes ownership of outcomes, high-impact problem solving, and sustaining compliance readiness across the organization.
Skills
Qualifications
About Alpha Hawaii
alphahawaii.comAlpha Hawaii is a Hawaii-based travel and lifestyle company that curates personalized island experiences for visitors and small groups. They specialize in guided tours, cultural and culinary experiences, and concierge services—handling activities, transportation, and vacation logistics to create seamless, locally informed itineraries. The company emphasizes authentic, sustainable experiences delivered by local experts to help travelers make the most of their time in the islands.
Recent company news
Law360Byju's Alpha Sues Co-Founder Over $533M In Missing Funds
Apr 10, 2025
The News MinuteByju’s missing $533 mn: Alpha Inc files case against OCI and Rupin Banker
May 6, 2025
Outlook BusinessByju’s Alpha Unit ‘Roundtripped’ $533 Mn to CEO Raveendran, Alleges US Court Filing
Nov 17, 2025
Maui NowAlpha Inc. hits milestone in Lahaina recovery: 107 temporary homes in 34 days
Jan 4, 2025
Business StandardUS court cites Byju Raveendran's non-compliance, orders $1 bn penalty
Nov 22, 2025
About Alpha Hawaii
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Alpha Hawaii.
Salary
$90k – $95k
per year
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