Senior IT Analyst (Tier 3 Service Desk)

Alpha Inc(25 days ago)

Maui, HIOnsiteFull TimeSenior$90,000 - $95,000Information Technology

About this role

The Senior IT Analyst (Tier 3 Service Desk) is the final escalation point for complex IT issues, ensuring systems are reliable, auditable, and secure while supporting executive leadership. The role operates at the intersection of technology, compliance, automation, and people, partnering with system administrators and security teams to build scalable operational controls. The position emphasizes ownership of outcomes, high-impact problem solving, and sustaining compliance readiness across the organization.

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Required Skills

Microsoft 365
Okta
Intune
Entra ID
Box
UKG
MDM
PowerShell
Python
Bash

+10 more

Qualifications

Microsoft 365 Certification
Okta Certification
Security+
ITIL

About Alpha Inc

alphahawaii.com

Alpha Hawaii is a Hawaii-based travel and lifestyle company that curates personalized island experiences for visitors and small groups. They specialize in guided tours, cultural and culinary experiences, and concierge services—handling activities, transportation, and vacation logistics to create seamless, locally informed itineraries. The company emphasizes authentic, sustainable experiences delivered by local experts to help travelers make the most of their time in the islands.