Senior IT Epic Service Desk Agent
OhioHealth(18 days ago)
About this role
The Sr. Epic Support Agent provides expert technical support for healthcare systems in a call center environment, assisting clinical and administrative staff with complex system issues. The role involves mentoring teammates, ensuring compliance with healthcare regulations, and supporting a large-scale IT environment. It emphasizes customer service, healthcare IT support, and collaboration across multiple teams.
Required Skills
- Epic
- HIPAA
- Healthcare IT
- EHR
- Customer Service
- Support
- Troubleshooting
- Microsoft Office
- On-call Support
- ITIL
About OhioHealth
ohiohealth.comOhioHealth is a family of not-for-profit hospitals and healthcare facilities that has been serving central Ohio since 1891. Discover the difference WE can make.
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