Senior IT Operations Manager

Aircall(3 days ago)

HybridFull TimeSenior$127,298 - $170,603 (estimated)IT

About this role

The Senior Manager of IT Operations at Aircall oversees and executes IT strategy supporting rapid company growth. They manage and mentor global IT teams across multiple offices, ensuring efficient service delivery, onboarding, hardware management, security policies, and vendor relations. The role combines strategic leadership with hands-on support to maintain high-quality IT operations.

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Required Skills

Google Workspace
Okta
Jira
Zoom
IT Security
Support Ticketing
Asset Management
Vendor Management
IT Strategy
Process Optimization

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field
Minimum of 5 years managing IT operations and teams
Strong technical expertise in IT security

About Aircall

aircall.io

Aircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.

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