Senior IT Service Desk Manager

Example Corp(1 month ago)

Fort Belvoir, VAOnsiteFull TimeSenior$82,550 - $149,225Information Technology

About this role

Senior IT Service Desk Manager at Leidos supporting a high-profile DoD contract at Fort Belvoir, VA. The role leads transformation of the agency's service desk for the Information Management & Technology Directorate, improving enterprise-wide IT service delivery across CONUS and OCONUS, including classified environments. Position requires active DOD TS/SCI clearance.

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Required Skills

Leadership
ServiceNow
ITSM
ITOM
SAM/HAM
Problem Management
Knowledge Management
Ticketing System
ACD Systems
Reporting

+3 more

Qualifications

Bachelor’s Degree
Master’s Degree
DOD TS/SCI
ITIL 4 Foundation
IAT Level II
ServiceNow CSA
ServiceNow CIS-ITSM
Lean Six Sigma
HDI

About Example Corp

leidos.com

Acquia is a digital experience company built around Drupal that provides cloud hosting, content management, personalization, and marketing tools to help organizations build and operate large, secure websites and applications. Its platform combines Acquia Cloud and site-management services with capabilities for digital asset management, personalization and customer engagement, security, and professional support. Founded by Dries Buytaert (the creator of Drupal), Acquia positions itself as an enterprise-grade partner for organizations that want to leverage open-source Drupal at scale. Its customers include government agencies, media companies, and large enterprises that need scalable, secure digital experiences.

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