Senior IT Support Engineer
Assured(1 month ago)
About this role
A Senior IT Support Engineer at Assured serves as the primary point of contact for technical support, ensuring seamless IT operations for a fully remote workforce. Responsibilities include troubleshooting issues across multiple platforms (macOS, Windows, Linux), managing employee onboarding/offboarding, maintaining IT infrastructure, and enforcing security protocols. The role also involves developing IT systems to optimize workflows, negotiating with vendors, and contributing to the IT strategic roadmap to support company growth.
Required Skills
- User Support
- IT Operations
- Employee Onboarding
- IT Infrastructure
- Access Management
- Security Policies
- Compliance Risks
- IT Roadmap
- Technology Evaluations
- Vendor Management
+11 more
About Assured
www.assured.comAssured is a leading provider of AI-driven SaaS solutions for property and casualty (P&C) insurance carriers, focused on transforming the claims process. Their platform enables digital ingestion, servicing, and processing of claims, leveraging structured data and AI to enhance decision-making and improve operational efficiency. With a suite of modular solutions, including tools for first notice of loss (FNOL), messaging, and fraud prevention, Assured aims to create a seamless experience for adjusters and policyholders alike. The company prides itself on empowering insurance teams to handle claims more effectively, delivering faster resolutions with improved accuracy and customer satisfaction.