Senior IT Technical Support

NICE(1 month ago)

HybridFull TimeSenior$111,324 - $149,667 (estimated)IT Support

About this role

The Executive IT Support Specialist is a high-visibility, customer-facing role responsible for delivering premium technical support to executives, senior leaders, and VIP stakeholders. The role ensures seamless technology experiences, proactive issue resolution, and strict confidentiality while representing the IT organization across the company. It also captures user sentiment for IT leadership and contributes to operational excellence and service improvement.

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Required Skills

VIP Support
White Glove
Onsite Support
Remote Support
Device Management
Incident Prioritization
Issue Tracking
Confidentiality
IT Representation
Stakeholder Communication

+13 more

Qualifications

Bachelor's Degree in Information Technology
Bachelor's Degree in Computer Science
CompTIA A+
Network+
ITIL Foundations
Microsoft Certification
Apple Certification

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.