Senior IT Technical Support

NICE

3 months ago

3.8 on Glassdoor

United States

Hybrid

Full Time

Senior

4 applicants

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About this role

The Executive IT Support Specialist is a high-visibility, customer-facing role responsible for delivering premium technical support to executives, senior leaders, and VIP stakeholders. The role ensures seamless technology experiences, proactive issue resolution, and strict confidentiality while representing the IT organization across the company. It also captures user sentiment for IT leadership and contributes to operational excellence and service improvement.

Skills

Qualifications

Bachelor's Degree in Information TechnologyBachelor's Degree in Computer ScienceCompTIA A+Network+ITIL Foundations

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.