Senior Knowledge and Content Specialist

The Senior Knowledge and Content Specialist owns the knowledge base and content that powers customer support at Depop, ensuring accuracy and clarity for both the Help Centre and the AI Agent. This role involves writing, editing, and maintaining content that aligns with Depop's tone of voice while leveraging AI tools to enhance efficiency and quality. The position requires collaborating with cross-functional teams to keep knowledge up-to-date and improve the overall customer support experience.