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Senior Knowledge Management Professional at Humana - ApplyBlast

Senior Knowledge Management Professional

Humana

3 months ago

3.6 on Glassdoor

Arlington, VA

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Knowledge Management Professional develops and manages high-quality knowledge assets to improve service delivery, platform enhancements, and AI/automation outcomes. This role involves creating and standardizing policies, procedures, and FAQs while establishing workflows for content review and lifecycle management. The professional serves as a strategic partner across HR, business lines, and technology organizations to align content with organizational goals.

Responsibilities

Create and standardize knowledge assets including policies and procedures
Define and apply tagging, classification, and metadata to improve usability
Establish workflows for content review, approval, and lifecycle management
Define and manage usage metrics to identify gaps and drive improvements
Serve as a strategic partner to align content with service delivery and AI initiatives

Skills

Qualifications

Bachelor's degree in business, Human Resources, Information Management, IT, Communications, or related field3–5 years of experience in knowledge management, HR, operations, or content management

About Humana

humana.com

Headquarters

Louisville, Kentucky, United States

Company Size

10001+ employees

Founded

1961

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