Senior Knowledge Strategist
Instacart(12 days ago)
About this role
Senior Knowledge Strategist on Instacart’s Customer Experience team responsible for improving and managing procedural knowledge and content used by support specialists. The role focuses on optimizing how information is shared and used across the organization to drive operational efficiency and better customer, shopper, retailer, and advertiser experiences. You will support product launches, continuous improvement, and regulatory needs through knowledge strategy and metrics.
Required Skills
- Knowledge Management
- Process Improvement
- Content Operations
- Project Management
- Data Analysis
- SQL
- Salesforce
- Genesys
- AI Tools
- Automation
+4 more
About Instacart
instacart.careersInstacart is a grocery technology company that offers same‑day delivery and pickup by connecting consumers with personal shoppers and local retailers through a digital marketplace. It partners with thousands of national and regional stores to power online storefronts, fulfillment and logistics, and offers a subscription service (Instacart+) alongside merchant tools and advertising solutions. Instacart’s platform combines consumer apps, retail integrations, and data-driven tools for inventory, marketing and operations to help retailers reach customers and shoppers get groceries conveniently. The company’s mission centers on making the food people love accessible and convenient through technology and partnerships.