Senior Knowledge Strategist

Instacart(12 days ago)

RemoteFull TimeSenior$74,000 - $78,440Customer Experience

About this role

A Senior Knowledge Strategist on Instacart's Customer Experience team is responsible for maintaining and improving the procedural knowledge and content used by support specialists. The role ensures information is accessible and accurate to drive operational efficiency, support product launches and compliance, and improve service for customers, shoppers, retailers, and CX teams. It focuses on shaping knowledge strategy and metrics to enable high-quality customer support.

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Required Skills

Knowledge Management
Process Improvement
CRM
Data Analysis
SQL
AI
Automation
Communication
Change Management
Project Management

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About Instacart

instacart.careers

Instacart is a grocery technology company that offers same‑day delivery and pickup by connecting consumers with personal shoppers and local retailers through a digital marketplace. It partners with thousands of national and regional stores to power online storefronts, fulfillment and logistics, and offers a subscription service (Instacart+) alongside merchant tools and advertising solutions. Instacart’s platform combines consumer apps, retail integrations, and data-driven tools for inventory, marketing and operations to help retailers reach customers and shoppers get groceries conveniently. The company’s mission centers on making the food people love accessible and convenient through technology and partnerships.