Senior Lead Customer Insights Manager

The Senior Lead Customer Insights Manager drives Lumen's Enterprise Customer Insights Roadmap by designing and executing complex research projects that inform customer-centric decisions across marketing, product, and sales teams. This role involves conducting live customer interviews, analyzing quantitative data, and managing vendor partnerships to uncover strategic opportunities and improve the digital customer experience. The position requires transforming research findings into compelling narratives for executive leadership to guide business growth and innovation.