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Senior Lead Engineer, Customer Agent at Klaviyo - ApplyBlast

Senior Lead Engineer, Customer Agent

Klaviyo

2 months ago

3.3 on Glassdoor

Boston, Massachusetts, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Lead Engineer, Customer Agent will lead the architecture, design, and implementation of Klaviyo's AI-powered conversational platform, driving technical strategy and long‑term system evolution for large‑scale customer engagement. This role partners closely with product, design, data science, and engineering leaders to deliver reliable, high‑impact AI experiences while mentoring engineers and influencing the broader AI platform direction.

Responsibilities

Lead architecture and implementation of Customer Agent platform
Drive technical strategy and long‑term system evolution for conversational AI
Mentor engineers and lead cross‑functional initiatives

Skills

About Klaviyo

klaviyo.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.