Senior Lead Resort Services Agent

Big Cedar LLC(1 month ago)

Ridgedale, MOOnsiteFull TimeSenior$64,903 - $89,971 (estimated)Resort Services (Communications)

About this role

The Senior Lead Resort Services Agent oversees day-to-day operations for the Resort Services division within the Communications team at a resort property. The role focuses on maintaining high standards of guest experience and operational excellence while providing direction and support to frontline associates. It also serves as a key point of contact for service consistency and team coordination across the resort.

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Required Skills

Team Leadership
Staff Supervision
Mentoring
Staff Training
Scheduling
Guest Services
Issue Escalation
Policy Enforcement
Operational Excellence
Report Summarization

+14 more

Qualifications

High School Diploma or Equivalent

About Big Cedar LLC

bigcedar.com

Big Cedar Lodge is a premier wilderness resort located near Branson, Missouri, offering a luxurious experience with private cabins and cottages set against the scenic backdrop of Table Rock Lake. The resort features a variety of outdoor activities, upscale dining, and relaxation options, making it a popular destination for families and nature enthusiasts. Guests can enjoy amenities such as a full-service spa, fishing, boating, and hiking trails, all designed to immerse visitors in the natural beauty of the Ozarks. With its commitment to hospitality and the great outdoors, Big Cedar Lodge stands out as a top choice for a peaceful getaway.

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