Senior Learning and Development Officer

NATIONAL(27 days ago)

Cape Town, South AfricaOnsiteFull TimeSenior$88,304 - $120,959 (estimated)Learning and Development

About this role

A Senior Learning and Development Officer at Capita is a senior L&D leader who oversees the organisation’s operational learning strategy and knowledge assets within contact centre operations. Based in Cape Town, the role supports operational performance and client delivery by curating blended learning resources and representing the L&D function across projects and client engagements.

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Required Skills

Instructional Design
Training Delivery
Coaching
People Management
Content Development
Learning Evaluation
Project Management
Communication
MS Office
Customer Service

+2 more

Qualifications

Matric (Completed)
Assessors Certificate
Moderator Certificate
Design Certificate
National Diploma in Occupationally Directed Education Training and Development Practices

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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