Senior Live Chat Specialist

This role involves managing real-time live chat interactions for Facilities and Workplace Management in a global, high-volume environment, resolving employee workspace issues with precision and speed. The specialist will handle multiple concurrent chats, create detailed work orders, and act as a safety net for critical exceptions while maintaining strict performance metrics. The position requires strong analytical skills, rapid problem-solving, and excellent written communication to deliver immediate resolutions and ensure a positive employee experience.